Frequently Asked Questions
📦 Shipping
Which countries do you ship to?
We ship to the US, Canada, and over 50 countries worldwide. If you're not sure whether we ship to your country, reach out via chat or email.
How long does it take for my order to arrive?
Our products are made on demand through Printify. Estimated delivery times are:
- United States & Canada: 5–10 business days
- Rest of the world: 10–20 business days
Once your order ships, you'll receive an email with your tracking number.
Does shipping cost extra?
Shipping costs are calculated automatically at checkout based on your destination. You'll see the exact amount before confirming your order.
Can I track my order?
Yes! Once your order ships, you'll get an email with a tracking link so you can follow your package in real time.
📏 Sizing & Products
How do I choose the right size?
Each product includes a detailed size guide. We recommend measuring your chest, waist, and hips and comparing them to our chart before ordering. Still not sure? Send us a message and we'll help.
Are the colors exactly like in the photos?
We do our best to make the photos as accurate as possible. However, colors may vary slightly depending on your screen settings.
What materials are used?
We work with quality suppliers using materials like cotton, polyester, or blends depending on the product. The exact composition is listed in each product's description.
🔄 Returns & Exchanges
Can I return a product?
Yes. You have 14 days from the date of delivery to request a return or exchange, as long as the item is unused, unwashed, and has the original tags attached. See our Return Policy for full details.
What if I receive a defective or wrong item?
If your order arrives damaged or isn't what you ordered, contact us within 48 hours with photos of the item. We'll make it right at no extra cost to you.
Can I return a custom or made-to-order product?
Made-to-order and custom products are final sale and cannot be returned unless they have a manufacturing defect. This applies to NahCab Studio's exclusive designs.
💳 Payments
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and other options available at checkout.
Is it safe to pay on your store?
Absolutely. Our store runs on Shopify Payments, which uses SSL encryption and is fully PCI DSS compliant. Your information is completely secure.
Can I use a discount code?
Yes! Enter your code in the discount field at checkout before confirming your order. Having trouble with your code? Reach out and we'll take a look.
🎁 Gift Cards
Do you sell gift cards?
Yes! You can get our NahCab Studio Gift Card in values of $10, $25, $50, and $100 — the perfect gift for someone who loves style and soccer.
📬 Contact
How can I contact you?
You can reach us through the store chat or by email. We respond within 24–48 business hours. Follow us on social media to stay up to date on new drops and exclusive releases.